Shopping Policy & Your Privacy
We’re confident nothing will go wrong, but if it does, we’ll make it right.
At CNP Brands, we pride ourselves on providing a superior product and level of service.
If you have made your purchase online, CNP Brands will happily provide you with an exchange or refund as follows:
Faulty or Damaged Goods
In the event that you receive faulty or damaged goods, please contact Customer Service by email: email@example.com for your return instructions. Returns for refund or exchange are subject to approval by CNP Brands.
Product return costs will be paid by CNP Brands
Changed Your Mind
If you simply ordered the wrong item online, then CNP Brands will be pleased to offer you a refund or replacement product provided:
The item is in its original packaging
The item is unused and as sold
Return postage is at the customer’s expense.
Returns for refund or exchange will only be accepted within ten (10) days after the customer has received the good and are subject to approval by CNP Brands.
Please note that delivery fees and handling fees are non-refundable unless required by law.
Contact us to make a return
Not Received Your Order
I have received a dispatch email for my order but it is now over 7 days since it was sent and I have still not received my order, what can I do?
Please check your tracking number online and this will give you the status of your parcel.
The Star Track customer service number for delivery queries is 13 23 45 or Australia Post customer service on (03) 8847 9045
It may be that Star Track or Australia Post has tried to deliver and have been unable to do so, possibly as they were unable to locate your address. If you find that your tracking number shows no attempt has been made to deliver your goods or that they have been delivered but you have not received them then please email us immediately at firstname.lastname@example.org and we will investigate the matter with the courier and attempt to offer a solution as soon as possible, (Mon-Fri).
Will my item come in a certain type of packaging?
This will depend on the order; large items will nearly always be shipped in the branded original box but smaller items or multiple items may be shipped in a box that has been recycled in our warehouse and may not contain the item that appears on the branded packaging.
I am buying more than one item; will they all be delivered together?
Where possible we always try and ensure that all items purchased from us are dispatched at the same time.
If for some reason this is not possible you will be advised by email. The number and size of the items ordered will depend on how they are packed and how many parcels you will receive.
Refund Payment Credits
Please note, all refunds will be made to the original credit card used to purchase the goods. We will process payments as soon as possible, usually within seven (7) working days.
This policy operates in addition to your statutory rights for returns of faulty goods.
*** Please note email communication is our preferred method of communication***
Phone: 1300 667 137
We value our customer’s privacy; your personal information will not be distributed or sold unless required by law.
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order, sending you our Newsletters and administering you to our loyalty programme. If any data held by us concerning you is incorrect, we will correct it on your written request.
We can be reached via e-mail at our contact page or call us on 1300 667 137.
You can request general information through this website, you don’t need to tell us who you are or reveal any personal information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
Cookies – Milkbar Pillow utilises cookies to facilitate eCommerce, Collect data about the interests and demographics of visitors using Google Analytics Demographics and Interest Reporting, so we can better understand the type of person visits and purchases from our website. Plus Google remarketing to remind you of an abandoned cart or offer, by way of banner adverts on 3rd Party websites..
To opt-out of Google Analytics refer to the tools provided by Google.
Milkbar Pillow also utilises AddThis to track Social Media interactions for more information visit: www.addthis.com/privacy/privacy-policy
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
Credit Card Fraud
Whilst Milkbar Pillow Australia employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, Milkbar Pillow will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Mamas & Papas Australia. Any unauthorised assignment shall be deemed null and void. If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby. Conditions and warranties cannot be excluded, any liability in Milkbar Pillow Australia for breach of such conditions and warranties shall be limited, at the option Milkbar Pillow Australia, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s). Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition. Milkbar Pillow Australia reserves the right to change the Terms and Conditions of sale at any time. No Milkbar Pillow Australia employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Milkbar Pillow Australia shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Milkbar Pillow Australia, and Milkbar Pillow Australia shall be entitled to a reasonable extension of time for the performance of such obligations.
This website is Milkbar Pillow Australia copyright property. You may not in any form or means adapt, reproduce, or publish any part of it without written consent from Milkbar Pillow Australia.
CNP Brands (T/A Milkbar the lifestyle Pillow)
15th August 2020 (last edited)